Rescue · Revive · Revenue
On-site operational transformation for restaurants that are struggling, stagnant, or ready to scale. We build real systems that stay long after we leave.
Every engagement is custom-built for your operation. No templates, no shortcuts — just real fixes that last.
Full operational overhaul for restaurants in crisis. We stabilise the operation, identify root causes, and implement permanent fixes — in the building, hands-on, from day one.
Recipe costing, menu engineering, purchasing controls, and waste reduction systems. We turn your numbers from a mystery into a management tool.
FOH management systems, service ambassador training, complaint handling frameworks, and upselling structures that elevate the guest experience and drive revenue per cover.
GM development, compliance frameworks, and accountability structures that transform your management team from firefighters into true leaders.
Pre-opening operational design, team setup, SOP development, and supplier establishment. Launch right the first time with systems already in place.
Standardised procedures, training manuals, management frameworks, and quality assurance systems for groups preparing to expand beyond their first location.
Three phases. Thirty days each. One permanent transformation.
Stop the bleeding. Identify critical failures, implement immediate controls, and create a stable platform to build from. The operation becomes manageable.
Build the systems. Custom SOPs, training frameworks, financial controls, and operational dashboards are designed, tested, and embedded into the operation.
Hand over to your team. Management trained, accountability structures live, systems owned by the client. We leave — the results stay.
Operational audit, financial review, team assessment
Custom systems built for your specific operation
On-site execution — not remote advisory
Systems embedded, team trained, you own it forever
If your operation matches any of these profiles, Restaurant Rescue™ was built for you.
Losing money or barely breaking even. You need immediate operational and financial intervention — not a 3-month report. You need someone inside, now.
Revenue has plateaued. You have a strong concept but can't find the next level. The operation runs, but it doesn't grow — and you don't know why.
You're preparing to open site two, three, or more. Without the right operational infrastructure, what works in one location falls apart in many.
Every engagement leaves behind a full suite of operational dashboards — live, trackable, and owned by you. Here is a snapshot of exactly what we deliver.
| Day | Lunch Covers | Dinner Covers | Revenue | Avg Spend | Upsell % | Staff Attendance | Score |
|---|---|---|---|---|---|---|---|
| Monday | 38 | 44 | R 28,424 | R 341 | 62% | 100% | Good |
| Tuesday | 42 | 51 | R 32,109 | R 346 | 65% | 96% | Good |
| Wednesday | 45 | 58 | R 36,754 | R 355 | 71% | 100% | Excellent |
| Thursday | 40 | 53 | R 33,250 | R 347 | 68% | 98% | Good |
| Friday | 52 | 89 | R 49,871 | R 355 | 74% | 100% | Excellent |
| Saturday | 68 | 112 | R 62,400 | R 348 | 71% | 100% | Excellent |
| Sunday | 55 | 87 | R 49,560 | R 349 | 66% | 97% | Good |
| Category | Actual Cost % | Target % | Variance | Waste (R) | Temp Checks | Status |
|---|---|---|---|---|---|---|
| Meat & Poultry | 31.2% | 32% | –0.8% | R 420 | ✓ 4/4 | On Track |
| Seafood | 38.4% | 38% | +0.4% | R 310 | ✓ 4/4 | Watch |
| Vegetables & Sides | 18.1% | 20% | –1.9% | R 180 | ✓ 4/4 | On Track |
| Dairy & Eggs | 22.3% | 22% | +0.3% | R 95 | ✓ 4/4 | On Track |
| Dry Goods | 14.7% | 15% | –0.3% | R 65 | N/A | On Track |
| Beverages | 19.8% | 20% | –0.2% | R 170 | ✓ 2/2 | On Track |
| KPI | January | February | March | Target | YTD Avg | Trend |
|---|---|---|---|---|---|---|
| Revenue (R'000) | R 1,012 | R 1,098 | R 1,240 | R 1,100 | R 1,117 | ▲ Improving |
| Food Cost % | 29.1% | 28.3% | 27.4% | 28.0% | 28.3% | ▲ Improving |
| Labour % | 33.4% | 32.1% | 31.2% | 30.0% | 32.2% | ▲ Improving |
| Gross Profit % | 70.9% | 71.7% | 72.6% | 72.0% | 71.7% | ▲ Improving |
| Avg Spend / Cover | R 312 | R 328 | R 348 | R 320 | R 329 | ▲ Improving |
| Total Covers | 3,244 | 3,348 | 3,580 | 3,400 | 3,391 | ▲ Improving |
| Date | Type | Description | Severity | Reported By | Action Taken | Status |
|---|---|---|---|---|---|---|
| Apr 12 | Service | Guest complaint — slow service, table 8 | Medium | Floor Manager | Manager apology, complimentary dessert, staff debrief | Resolved |
| Apr 10 | Food Safety | Walk-in fridge temp above threshold | High | BOH Supervisor | Repair logged, stock checked, monitoring increased | Resolved |
| Apr 09 | Staff | No-show — 2 FOH staff, Friday dinner | Medium | GM | HR follow-up initiated, casual staff called in | Under Review |
| Apr 07 | Supplier | Meat delivery short — 3kg beef missing | Low | Head Chef | Supplier credit raised, substitute sourced | Resolved |
| Apr 05 | Financial | Cash variance — R 340 discrepancy end of shift | High | Manager on Duty | Investigation ongoing — CCTV review in progress | Open |
| Apr 03 | Service | Wrong order — allergy flag missed | High | Waitstaff | Guest checked, no reaction, full protocol review done | Resolved |
| Apr 01 | Maintenance | Gas grill ignition fault — BOH disruption | Medium | Head Chef | Technician called, repaired within 4 hours | Resolved |
These are not files we hand you and walk away. These are living systems embedded into your operation so your team runs them independently — forever.
Custom standard operating procedures for every function
FOH, BOH, and management dashboards built to your metrics
Scheduling frameworks, labour % targets, accountability tracking
Ordering guides, par levels, variance reporting, waste tracking
Costed recipes, matrix analysis, repricing recommendations
Daily, weekly, and monthly reporting cadence with accountability
Complete training curriculum for front and back of house
Premium service standards, upsell training, guest experience
Restaurant Rescue™ was born from a simple observation: most hospitality consultants offer advice from the outside. They write reports, run workshops, and leave — and six months later, nothing has changed.
We built something different. Restaurant Rescue goes inside the operation, works alongside your team, and builds the systems from scratch — custom, practical, and embedded. We don't leave until the work is done and your team can run it independently.
Culture, structure, and accountability that stick
Financial visibility every manager can use
Consistency that doesn't depend on one person
Leaders who manage, not just firefighters
Managing Director
Precision Hospitality Operations
Start with a free operational assessment — no obligation, no templates. Just an honest conversation about where your operation is and where it needs to be.
Wynand Rootman
Petros Mboweni
Bryanston, Sandton, Gauteng 2191
South Africa